Who we are

Our website address is: https://toplinesupport.co.uk.

This privacy policy sets out how Top Line Support Limited uses and protects any information that you provide when you use this website

Top Line Support Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What information do we collect

We collect information from you when you fill out a form.

You may be asked to enter your name, address, phone number or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To send occasional emails containing news and updates. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To send occasional promotional material to you by mail. If at any time you would like to stop receiving material from us, you can contact us on the details provided at the end of this document.


How do we protect your information?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


How do we use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This shouldn’t affect your ability to access the website, but it may prevent you from taking full advantage of certain features of the website.

To read about our Cookie policy please visit See below

Use of Cookies by Top Line Support Limited


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.


Cookie Name Purpose
WordPress tk_or tk_lr tk_r3d

Collection of internal metrics for user activity, used to improve user experience.


More info: https://automattic.com/cookies/






_wpfuuid PHPSESSID



Check if cookies are enabled to provide appropriate user experience, and to manage your login session. These are only set if you navigate to the login area.


More info: https://en-gb.wordpress.org/about/privacy/cookies/

Universal Analytics (Google)






These cookies are used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.


The cookies collect information in a way that does not directly identify anyone


More info: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Facebook -fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.


More info: https://en-gb.facebook.com/policies/cookies/

WP Engine wpe_auth

To authenticate logins, as part of our security features.


More info: https://wpengine.com/legal/privacy/

Redirection WP Plugin redirect_ur

Used to manage redirections and file not found errors across the Top Line Support Limited website


More info: https://en-gb.wordpress.org/plugins/redirection/

Laravel laravel_session, XSRF-TOKEN Allows users to sign into our website This cookie protects us against cross-site request forgery


If you have any questions about the use of cookies on our websites, please email: info@toplinesupport.co.uk

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us conducting our business, or providing services to you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.


Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Your Consent

By using our site, you consent to our privacy policy.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 07/08/2023

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

26 Totterdown Street


SW17 8TA